Support Center
Guides, answers, and help for QSL Shack members.
Overview
What QSLShack is and how the pieces fit together.
- Overview — What QSL Shack is, how the pieces fit together, and where to start.
Getting Started
Signing up, your callsign, and your first steps.
- Creating Your Account — Signing up with or without a callsign, verifying your email, and the guided setup.
- Guided Setup — The two steps after you register, what each one asks for, and what the last screen offers.
Community
Posts, groups, clubs, events and messages.
- The Feed And Posts — Writing a post, who can see it, tagging another operator, reactions and comments, and what to do about a post that should not be there.
- Groups And Clubs — Finding a club or net, joining one, creating your own, and running one you own.
- Claiming A Club Page — What an unclaimed club page is, how to claim one, and what happens to its members when a claim is approved.
- Events — Finding hamfests, contests and exam sessions, marking your interest, and posting an event of your own.
- Messages — Sending a direct message, the inbox, reactions, and what the other operator sees.
Your Operator Profile
Callsigns, locations, QSL cards and reputation.
- Your Callsigns — Adding callsigns to one account, what the primary callsign decides, and what you certify.
- Your Locations — Describing a place you operate from, the grid square, portable stations, and ships and aircraft.
- QSL Cards — Designing the card for each of your callsigns, the picture rules, the image library, and what happens once a card has been exchanged.
- Courtesy Cards — The one card every member holds, how to design it, how to send it to another member, and how an update reaches a board.
- Your Board — Accepting and declining cards, what each entry shows, the difference between your management view and what other members see.
- Reputation And The Elmer Board — How reputation points are given and received, the weekly pool, and how the Elmer Board is ranked.
Logbook
Logging contacts, importing, and how matching works.
- Logbook Overview — What a logbook is, what is on the logbook screen, and what other operators can see.
- Creating And Managing Logbooks — Creating a logbook, naming it, setting its station location, and hiding or deleting one.
- Logging QSOs — The three ways a contact reaches your logbook, and how to use each one.
- How QSO Matching And Confirmation Work — How two logs are paired automatically, what confirmation does, and what it locks.
- Viewing And Editing A QSO — The QSO record page, comments and notes, visibility, the certificate, and editing or deleting a contact.
- Finding And Exporting QSOs — Searching, filtering and sorting your log, and exporting it as an ADIF file.
Integrations
QRZ, Logbook of the World, and the Exception Reports.
- QRZ Logbook Sync — Connecting a QRZ logbook, bringing contacts in, sending yours out, and what each switch does.
- Logbook of the World (LoTW) — Connecting LoTW, storing a Callsign Certificate, bringing confirmations in, and sending contacts.
- Exception Reports — Every contact an integration could not handle, and how to clear each one.
About This Site
Policies, credits and the small print.
- Emoji Artwork — Why emoji look the same for everyone here, and who made them.
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